Outcomes for growing businesses.

Before Paydel, managing even one delivery was a full-time job. We would send the rider out, then keep calling to find out whether the customer had accepted the order, which items they had selected and how much they were supposed to pay. We would then send the payment details to the customer, ask the rider to wait, confirm whether the payment had come through and call the rider back so they could complete the delivery.

On days when we had a couple of deliveries happening at the same time, everything would quickly descend into chaos. Everyone was operating on overdrive. Riders were calling, customers were waiting, payments were coming in without clear references, and we sometimes lost track of which items had been delivered and which ones were supposed to return to our stock. We even missed payments because there was simply too much happening at once.

When we came across Paydel, we did not hesitate. It gives us the kind of operational control and peace of mind that usually feels reserved for much larger retailers.

Today, our own riders prompt customers for payment directly at the point of delivery. When a customer receives two items but chooses to keep only one, the rider records the selected item, the system calculates the correct amount together with the delivery fee, and the customer receives the payment prompt immediately. We can also see exactly which item should come back and track it until it is returned to our inventory.

We no longer have to coordinate every delivery through endless calls and WhatsApp messages. We have clearer payment records, better inventory visibility, faster deliveries and more accountability across the entire team.

Paydel has not only made our deliveries easier; it has given us back the time and peace of mind to focus on growing Layti.